Business Communication - I spend a lot of time talking with and emailing with clients. Though this is not something that can be eliminated, sometimes it can be draining. Though the Internet has made business communication much easier and much more faster, there are some who forget that they are conducting business. Depending on the relationship, some of these communications can be warm and friendly, but there are some who have no idea what they are doing, and the don’t realize how silly and unprofessional they seem to be. This is a problem that my husband has with his band’s booking agent.
Each and every business communication this guy sends out to the members of the band is full of misspellings and grammar mistakes. I’m not talking about small grammar issues either. However, he seems to think that is okay as he is ‘in a hurry’ all of the time, and this is just to be expected. I could not disagree more. I don’t care how busy someone might be, there is no excuse for a poorly worded and hard to read email when it comes to business communication. There was a time when he decided to send them the copy he wanted on a biography. He capitalized the first letter of each word and told them to put it on the biography that same way. I told my husband that was ridiculous and he should do it if they want to look like idiots. For once, my husband listened to me.
There are other problems with the emails that this man sends out. He tends to type with the cap lock on half the time, and there are times when he types half in caps and half in lower case. This is hard to read, and it gives the impression that he is not only yelling at you, but also that he thinks you are stupid and you don’t know how to read. I get increasingly agitated each time I see an email this man has sent my husband. He was so rude the other day my husband had to politely ask him to tone it down.
The rules of business communication online should be the same that would be employed in an office. Proper formatting and type skills are required. Politeness is always necessary, even if the two parties are not in agreement. There is no need to type some words in all caps when writing business emails, and it should be remembered that talking down to someone is the best way to lose business. Though writing skills for those sending personal emails and posting online seem to have gone downhill, there is no excuse for it in business communication.
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