| The Osborne Computer
Corporation (OCC) was founded by Adam
Osborne in 1980
based on a product of not just personal computers but
portable computers. Adam Osborne asked Lee Felsenstein to
develop his portable computer with the result being the Osborne
1. The Osborne
1 featured a 5-inch 52-column display, two
floppy-disk drives, a Z80 microprocessor, 64k of Random
access memory , and could fit under an airplane seat. It
could survive being accidentally dropped and included a
bundled software package that included the CP/M
operating system operating system, the BASIC
programming language programming language, the WordStar
word processing package, and the SuperCalc spreadsheet
program. The package included $2000 worth of retail
software alone, but the Osborne 1 personal computer with
everything included shipped for a mere $1795 in 1981. It
was the $1795 price tag that set market expections for
bundled hardware and software packages for several years
to come. The peak sales per month for Osborne 1 personal
computers over the course of the product lifetime was
10,000 units, despite the initial business plan for the
computer predicting a total of only 10,000 units sold
over the entire product lifecycle. Osborne had difficulty
meeting demand, and as production increased, quality
control became more and more of an issue. Despite early
success, Osborne struggled under heavy competition. Kaypro
Computer offered portables that, like the Osborne 1,
ran CP/M and included a software bundle, but Kaypro
offered larger 9-inch screens. Apple
Computer's offerings had a large software library of
their own and with aftermarket cards, could run CP/M as
well. IBM's 16-bit IBM PC was faster, more advanced, and
offered a rapidly growing software library, and Compaq
offered a portable computer that was almost 100%
compatible with IBM's offering. Osborne's efforts to
raise $20 million in capital to rush an IBM-compatible
computer to market were unsuccessful. The final blow
occurred in 1983,
when Adam Osborne boasted about an upcoming product
months before it could be released, killing demand for
the company's existing products. It is unclear whether
this boast was about the Osborne Executive, which was
released in May 1983 for $2,495 and featured a 7-inch
screen and did not sell as well as its predecessor, or,
more likely, the Osborne Vixen, a smaller portable that
promised to offer compatibility not only with earlier
Osborne models but also with MS-DOS, allowing it to run
software designed for IBM and Compaq computers. Dealers
rapidly started cancelling orders for the Osborne 1.
Unsold inventory piled up and in spite of dramatic price
cuts--the Osborne 1 was selling for $1295 in July 1983
and $995 by August--sales did not recover. Losses,
already higher than expected, continued to mount, and OCC
declared bankruptcy on September
13, 1983.
This marketing blunder came to be known as
"Osborneing" and the phrase circulated in
Silicon Valley for the next decade. On arriving at work
on the final day of operation Osborne employees were
greeted with security guards who instructed them to
leave. No entitlements were paid, and the guards
attempted to stop them from stealing company property.
Some employees were still able to reap a small recompense
as security guards failed to prevent them from walking
away with units of the famous portable machines. Nine
days later on September
22, a group of 24 investors filed suit against OCC
and several individuals, seeking $8.5 million in damages
for masking the company's true financial situation and
accusing several directors of the company of insider
trading. Osborne emerged from bankruptcy in the mid 1980s
and finally released the Osborne Vixen, a compact
portable running CP/M, in 1985.
However, the company never regained its early prominence.
Osborne was also the name of the largest and most successful computer retailer in Australia. (The relationship, if any, between the American Osborne company and the Australian one is obscure.) Osborne was very successful for many years, with a particularly strong presence in the corporate and government markets. In about 1995, they appointed a new CEO who was determined to double their already substantial market share, largely by massive discounting without reducing the traditional good quality of an Osborne machine. The marketing push was financed by demanding that customers place a 100% deposit and then wait six weeks before picking up their new system, and by buying components on ever more generous credit terms from major suppliers like Micronics and Seagate. For about six months the new policy was remarkably effective: Osborne sales boomed and competitors were unable to match their prices. Osborne were selling well below cost, but their retail losses were made up for by currency fluctuations, in particular the steadily rising value of the Australian dollar against the greenback. Inevitably, the currency movement swung back the other way eventually, and Osborne were placed on credit hold by several of their major suppliers: unable to secure more components until at least some of the previous shipments had been paid for, and unable to ship the promised new computers to the many customers who had long since paid in full for them, Osborne declared bankruptcy. The suppliers got a few cents in the dollar, and the customers who had paid $2999 in advance got nothing. Eventually, about six months later, giant American computer company Gateway bought the remains of Osborne, and traded as Gateway-Osborne for several years, but were unable to recover Osborne's former dominant position and despite making an honest effort to resolve the outstanding issues left by the Osborne collapse, were unsuccessful in the Australian market. Gateway withdrew from Australia just before the end of the decade. |