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EQ BLOOPERS
Editor: Patrick E. Merlevede, M.Sc.

Each month, our free newsletter on Emotional intelligence contains a "witness of a momentary lapse of EQ". This page gives you an index to the stories we published and helps you navigate through the newsletters from "the blooper side".
Hope you'll learn something. Have fun with it!

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March 2001: Price differentiation

February 2001: Layoffs & Restructuring
December 2000: US Presidential Elections
October 2000: Overbooking on holidays
May 2000: WAP Blues
April 2000: Speed is the Key!
February/March 2000: Rules VS requisite flexibility
January 2000: Emotional Intelligence in Court.
December 1999: Dead, so that Opel can make more profit !
November 1999: Even More Customer Care - The Supermarket Repair Desk at Macro.
October 1999: More Customer Care - maintenance contracts
September 1999: The costly mistakes in customer service.
July 1999: How to deal with complaints on a free magazine?
May 1999: The win-win in Partnership agreements (e.g. Amazon.com).
Mar/Apr 1999: Customer service at the ticket office (Railways, Airlines).
Feb 1999: Managers who fail to recognize employee initiative.
Jan 1999: The service you can expect from your Internet Provider (e.g. Compuserve & Skynet).
Dec 1998: The speed problem in responding to user requests on the Internet.
Nov 1998: Internet Promotions and the International Character of the Web.
Oct 1998: Problems with the 24hour service guarantee from Avis Leasing Cars.
Sept 1998: Problems with "unknown" items at the checkout from an IKEA store.
Aug 1998: Delay at handling an insurance-underwriting a Delphi Insurance.

Did you live through a clear case of "customer dissatisfaction"?
Let us know, maybe it'll be next month blooper… There are some prices to win!

EQ BLOOPERS Editor: Patrick E. Merlevede, M.Sc.

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EQ BLOOPERS
Editor: Patrick E. Merlevede, M.Sc.